We want you to love your K.GLO jar. Here's how returns work.
Because custom-fragranced items are prepared specifically for you at the time of your order, these items are considered final sale and are not eligible for return or exchange.
If you're not satisfied with a standard (non-custom) order, please reach out to us within a reasonable time of receiving it. As with most body-care and cosmetic products, we're only able to accept returns of items that are unopened and unused, for hygiene and safety reasons.
If your order arrives damaged, or you received something other than what you ordered, contact us right away with a photo of the item and we'll make it right.
Email kglobody@proton.me with your order details and the reason for your return, and we'll walk you through next steps.
Last updated: August 2026